Customer Service
Shopping with Nightlight and Co
Shop online by product or by catalog. If you need assistance in placing an order, please call Nightlight and Co on (+61) 0431 416 423 Monday to Friday between 10:00 AM and 5:00 PM (AEST) or email service@nightlightco.com
Do you offer custom finishes or COM?
Custom order options are available so please get in touch to discuss your options at info@nightlightco.com
Will my order be taxed?
All prices quoted on our website include GST.
How are payments processed?
All payments are processed by SecurePay (a business of Australia Post) – a credit card processor using SSL encryption. This means all of your details are safe and secure. No credit card information is stored by Blu Dot Australia.
When do I have to pay?
We request payment at the time the order is placed. We accept major credit cards.
What are my payment options?
We accept MasterCard and Visa. American Express will be available soon. All orders are billed in Australian Dollars. For further payment options please email us at info@nightlightco.com
Who designs your products?
We do! All of our products are designed in-house by our talented, award-winning design group.
Are your products environmentally friendly?
One of our core design principles is efficiency. We push for efficiency in every aspect of a product, from the use of materials, to machining and production, to packaging and transportation. With higher efficiency, we use fewer resources and make a smaller environmental footprint. Additionally, during the design process we consider the environmental impact of each decision we make and, whenever possible, choose the option that has a smaller impact on the environment.
Shipping and Delivery:
How long will it take to receive my order?
Typically, items will be delivered to you within 7-10 business days. However, some items may take up to 12 weeks. When your order leaves our Australian warehouse you will receive an email with a tracking number. We will notify you if the item you have selected is out of stock.
Do your products require assembly?
In order to maintain structural integrity during transit, reduce freight expenses and maximize packaging efficiencies some of our products ship un-assembled and may require simple assembly.
How are your products shipped?
Products are shipped via an express courier service or a common carrier (a freight company), depending on the overall weight of your order. If your order is shipped via a common carrier, you will be contacted one or two days in advance to schedule a Monday to Friday delivery appointment.
Do you offer expedited shipping?
To inquire about expedited shipping options or to receive an expedited shipping quote, please email info@nightlightco.com
Where do you ship?
We deliver throughout Australia, except for Western Australia, Tasmania and the Northern Territory. For shipping to Western Australia, Tasmania, Northern Territory, other Australian territories or New Zealand, please email info@nightlightco.com for a quote.
How much does shipping cost?
Standard shipping rates are a percentage of your order total based on your ship-to address. Shipping rates to NSW, VIC, QLD and ACT are 10% of your total order. Shipping rates to SA are 20% of your order total. For shipping to Western Australia, Tasmania, Northern Territory, other Australian territories or New Zealand, please email info@nightlightco.com for a quote.
How do I find the status of my order?
Order status updates are communicated via email. If you have created an account, you will find additional information regarding your purchase by logging into the My Account section of this site. If you need additional assistance, please email us at info@nightlightco.com
Customer Service:
What is your return policy?
A customer may cancel an online order within 24 hours of placing the order by sending an email to info@nightlightco.com
If a product is damaged or defective Nightlight and Co will issue a replacement. To report a defective or damaged good, please send an email to info@nightlightco.com or contact us on (+61) 0431 416 423
Nightlight and Co shall not accept a cancellation of an order for change of mind by a customer unless Nightlight and Co chooses to do so at its absolute discretion. If Nightlight and Co accepts such a cancellation, the customer must pay an amount which in Nightlight and Co's reasonable view reflects the loss that Nightlight and Co will suffer as a consequence of the cancellation (including but not limited to storage fees, delivery fees and any mark down).
For further information on your rights under the Australian Consumer Law (ACL) regarding returns, please visit the NSW Fair Trading Website.
How do I find the status of my order?
Updates to your order’s status will be communicated via email. Additional information regarding your purchase is located in the My Account area of this site. If you need additional assistance, please email us at info@nightlightco.com
Why should I create an account?
Having an account will allow you to view your order status, track shipments, view online order history, check out more swiftly and stay connected to nightlight and co by being the first to hear about events and discount opportunities.
Do you offer fabric and/or colour swatches?
Yes. Please indicate via email at info@nightlightco.com which style of chair you would like to receive a fabric sample for and we will post to you.
I am missing product assembly instructions.
Please email us at info@nightlightco.com to receive assembly instructions.
What if something arrives damaged?
Please inspect your purchase immediately upon receipt. While we do our best to design and package products for safe delivery, sometimes damages occur. Please save all of your paperwork and packaging materials and contact us immediately to arrange for a replacement to be sent to you.
My order was missing parts. What do I do?
If you are missing parts we will make it right and replace them. Please email us at info@nightlightco.com to receive the necessary parts.
What is your privacy policy?
We value your privacy and do not sell your information to any companies.
Contacting nightlight and co:
How do I contact you?
Our Customer Service team is available Monday to Friday between 10:00 AM and 5:00 PM (AEST) via phone on (+61) 0431 416 423 or email info@nightlightco.com to help you.
If you’d like to reach us by mail, our address is:
Nightlight and Co customer Service
6 John Street, Erskineville, Sydney, NSW 2046 Australia